RoomHive is a digital marketplace specifically designed to streamline the process of finding and listing rental accommodation, focusing on safety and verification.

Yes, RoomHive encourages verified photography. If a listing is "RoomHive Verified," it means our team has inspected the property personally.

On the search results page, use the price slider in the sidebar to set your minimum and maximum monthly budget.

Yes, click the heart icon on any listing to add it to your "Favorites" list in your account dashboard.

Click the "Message Host" button on the listing page to chat directly with the landlord through our secure platform.

This varies by listing. Check the "Amenities" section of the room description to see if water and electricity are included.

Instant Book allows you to confirm a reservation immediately without waiting for host approval.

Click the "Report" flag on the listing page. Our safety team will investigate within 24 hours.

A Verified Host has submitted government ID and proof of property ownership to RoomHive.

Yes, you can create individual listings for each room or one listing for the entire unit.

It is private accommodation that has been accredited by universities or NSFAS to house funded students.

Select the "NSFAS Accredited" filter in the search options to view only qualifying properties.

RoomHive facilitates the booking, but the bursary payment is usually settled directly between the institution and the landlord.

No, to use the NSFAS tag, you must upload a valid accreditation certificate from the relevant institution.

Yes, we have high density listings near major South African campuses. Use the "Near University" filter.

Usually a copy of ID, Proof of Registration, and a signed lease agreement (which RoomHive provides).

Most accreditation bodies require Wi-Fi as a standard amenity for student housing.

Some off-campus residences provide shuttle services; this will be noted in the listing description.

Yes, look for "Shared Room" property types which are common and more affordable for students.

Check for the "RoomHive Verified" badge and read reviews from previous student tenants.

RoomHive holds the deposit in a secure escrow account and only releases it to the host once you have successfully checked in.

We accept Credit/Debit cards, EFT (via PayFast/Ozow), and certain digital wallets.

To be eligible for the RoomHive Protection Guarantee, all payments must be made through the platform.

RoomHive charges a small percentage fee to maintain the platform and provide 24/7 support.

Refunds are processed based on the host's cancellation policy. Contact support if there is a dispute.

This is specified in each listing. Usually, "Private Rooms" are per room, while "Student Res" might be per bed.

No, RoomHive shows the total price upfront including taxes and fees before you confirm.

You can use the chat system to discuss long-term stay discounts with the host.

Usually, the first month and deposit are required to secure the booking.

No, we use PCI-compliant payment gateways. We never see or store your full card number.

You have 24 hours after check-in to report a mismatch. We will hold the payment and help you find a new place.

Click 'Forgot Password' on the login screen to receive a reset link via email.

Yes, we comply with POPIA regulations. Your contact details are only shared with a host once a booking is confirmed.

Yes, in the chat interface, click the three dots and select 'Block User'.

Go to Account Settings > Privacy > Delete Account. This action is permanent.